9:41
Standard Expiry
Loyalty points are valid for exactly 12 months from the date they are credited to your wallet following a completed activity.
DAY 1
Order Confirmed
Points are shown as "Pending". They cannot be redeemed yet.
COMPLETION DATE + 24H
Points Credited
Activity completed. Points move to Wallet and are ready to use.
Wallet ActiveMONTH 11
Expiry Warning
We will notify you via email and app push notification about upcoming expirations.
MONTH 12 (END)
Points Expire
Unused points are automatically deducted from your wallet balance.
User Cancels Order
DeductionIf you cancel a confirmed booking before the activity, the points will be adjusted based on the cancellation fee.
Original Pending Points:
500 Mints
Cancellation Penalty (20%):
-100 Mints
Final Points Credited:
+400 Mints
Platform Cancels Order
Full RefundIn the rare event that the platform cancels the trip, you receive a full refund, and special point rules apply.
Points Used for Booking:
Fully returned to your wallet immediately with original expiry dates.
Pending Earn Points:
Since the activity did not occur, the pending points for this specific order will be voided.
Currently, loyalty points have a strict 12-month validity and cannot be extended. We recommend redeeming them for partner offers or rewards before they expire.
These policies are subject to change. For the complete and most up-to-date Terms & Conditions regarding the Loyalty Program, please visit the official Loyalty App website.